Refund and Returns Policy

RETURN AND REFUND POLICY 

REFUNDS 

Thank you for your purchase. We hope you are happy with your purchase. However, if you find the product is defective and are not completely satisfied with your purchase, you may return it to us for a store credit, or an exchange. Please see below for more information on our return policy. 

A product is defective only if it contains mould, was improperly produced, or damaged beyond use during shipping. The product must be returned unused in its original container and with the sales receipt. When these conditions are met, the defective product will be replaced with the same product. If the same product is out of stock or otherwise unavailable, a replacement product of equal or greater value will be offered. 

RETURNS 

All returns must be postmarked within 5 days of the purchase date. All returned items must be intact, and in new and unused condition, with all original tags and labels attached. 

For a product to be considered intact, its security seal and excise stamp must not have been broken or detached. The original container in which the product is returned must be unopened and intact and show no signs of damage. To qualify for an exchange, an intact product must also be accompanied by the original sales receipt. When these conditions are met, the product will be exchanged by applying a credit to one or more products with a price equal to or greater than the price shown on the sales receipt. No refunds, including partial refunds, are issued. 

RETURN PROCESS 

To return an item, please email customer service at patientcare@janrx.ca to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address: 

JANrx 

Attn: Returns 

[RMA #] 

2725 County Road 20 

Oxford Station, Ont, K0G 1TO 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. Please note, you will be responsible for all return shipping charges.  

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 10 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.  

EXCEPTIONS     

The following items cannot be returned or exchanged:  

 (i); (ii) (iii)  

     ● special order items 

     ● non-stock Goods; and 

     ● obsolete or used Goods. 

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.  

Please Note 

     ●     A 10% restocking fee may be charged for all returns].           

     ●     Sale items are FINAL SALE and cannot be returned. 

QUESTIONS 

If you have any questions concerning our return policy, please contact us at: 

613-434-2751 

patientcare@janrx.ca 

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